Terms of service

Last updated: 25 July 2026

Welcome to Huda Destination. This page sets out the terms that govern our dealings with you when you buy from the store or book a session. It is written in plain language so that you know where you stand before you complete your order. By using the store, you agree to these Terms & Conditions.

1. Who we are

Huda Destination is a Saudi online store specialising in skincare and aftercare products, and in booking in-clinic aesthetic treatment sessions.

Trading name: Huda Destination
Person responsible for the store: Huda Al Qahtani
Address: Al Olaya District, DAMAC Tower, Riyadh 12271, Saudi Arabia
Commercial Registration: Commercial Registration issued by the Ministry of Commerce, number ⚠️[[CR_NUMBER]]
VAT registration number: ⚠️[[VAT_NUMBER]]
Phone and WhatsApp: +966 53 408 1538
Email: huda.destinationstore@gmail.com
Working hours and customer service: ⚠️[[WORKING_HOURS]]

The store runs on the Shopify platform (Shopify Inc.), which hosts the site and processes its data on our behalf on servers outside the Kingdom of Saudi Arabia. Other providers are involved in fulfilling your order, by category: the payment service provider, the shipping and delivery company, and messaging and analytics tools. We will give you the specific names of these providers on request, and full details are set out in the Privacy Policy.

These Terms & Conditions are read together with our Privacy Policy, Returns, Exchange & Refund Policy and Shipping & Delivery Policy; together they form our agreement with you. They are governed by the Saudi E-Commerce Law and its Implementing Regulations.

2. Acceptance and eligibility

By creating an account, completing an order or booking a session, you confirm that you have read these Terms & Conditions and agree to them.
Purchases and bookings are restricted to women aged 18 and over. We do not accept an order or a booking from anyone below that age, and we do not offer a guardian-consent or guardian-attendance route.
The details you enter — your name, address, mobile number and email — must be accurate and complete. Failed delivery or failed contact caused by incorrect details is not a breach by us.
We may cancel any order based on inaccurate details or on the unauthorised use of a payment method, and in that case we refund the amount paid in full to the same payment method.

3. How your order becomes a contract

The ordering steps are clear and sequential:

You choose a product or session and add it to the cart.
You review the cart: items, quantities, price including VAT, and shipping fees.
You enter your delivery details and payment method.
The final total is shown to you before payment, and up to that moment you can edit the order, remove any item, or cancel.
Pressing the order button on the checkout page is the final step: pressing it concludes a binding contract between you and the store and creates your obligation to pay for the order.

Once payment is complete, a confirmation email is sent to you together with an invoice you can save, print and refer back to, containing:

The store's name and contact details.
A description of the product or session and the quantity.
Confirmation of the contract and its date.
The total price with the VAT amount itemised separately, the shipping fees, and the VAT registration number.
The maximum delivery date, or the appointment date.
The carrier's name, the shipment number and its tracking details (for products).
A summary of the Returns, Exchange & Refund Policy and of the right of withdrawal.
The payment method and confirmation that payment was completed.

If you do not receive the confirmation within 24 hours, contact us before trying again so the order is not duplicated.

If an item turns out to be unavailable after confirmation, we will tell you immediately and offer you either a suitable alternative or a full refund of that item to the same payment method.

We keep order, contract and invoice records for no less than six years from the end of the order's financial year, as required by the Zakat, Tax and Customs Authority, and in no case less than three years under the Implementing Regulations of the E-Commerce Law.

4. Pricing, tax and payment

All prices are in Saudi Riyals only.
Displayed prices are inclusive of 15% VAT and are the final price of the product or session.
The VAT amount is itemised separately on the invoice, and the displayed price matches the invoiced price.
Shipping is charged separately and added at checkout, and it is VAT-inclusive: SAR 25 within Saudi Arabia, and SAR 40 to the UAE, Qatar and Oman. No 15% is added on top of these amounts. We do not ship to other countries.
Payment methods accepted in the store: ⚠️[[PAYMENT_METHODS]]. Orders and bookings are paid in full in advance through the store, unless another option is shown to you at checkout.
We do not collect any amount that was not shown to you on the checkout page. Customs duties, clearance charges and taxes imposed in the destination country on shipments to the UAE, Qatar and Oman are levied by the official authorities there, are borne by you, and are collected by the carrier on delivery, in accordance with the Shipping & Delivery Policy.
Prices and offers may change at any time, and no change applies to an order that has already been confirmed and paid.
If a manifestly incorrect price appears as a result of a technical fault, we will contact you before fulfilment and offer you either the order at the correct price or cancellation with a full refund.

5. Products

Images and descriptions are indicative and are intended to give you an idea of the product; colour, texture or packaging may differ slightly from the image depending on photography lighting and production batch.
Ingredients and directions for use are shown on the product page and on the packaging. If you have a known sensitivity to any ingredient, review the list before buying.
We recommend patch-testing the product on a small area of skin before full use, stopping immediately if redness or irritation appears, and consulting a specialist.
Products are for external use. They are cosmetic care products, not medicines, and are not a substitute for medical advice.
Store products away from heat and direct sunlight, and observe the expiry date and the period-after-opening.

6. In-clinic treatment sessions

6.1 Licence and provider

Sessions are provided at our licensed premises. The licence details — licence number, expiry date and issuing authority — are as follows: ⚠️[[LICENCE_DETAILS]].

Sessions are supervised by Huda Al Qahtani, a trainer certified by international training bodies. ⚠️[[CONFIRM: exact accreditation wording]]

6.2 Booking and payment

Sessions are booked and prepaid through the store, either in full or with a SAR 200 treatment session booking deposit, which is deducted from the session price when the session takes place.
Your appointment slot is confirmed with you by WhatsApp or email after payment is completed.
The contract date is the date payment is completed, and the seven-day withdrawal period runs from that date, regardless of when the appointment slot is confirmed with you.
The amount paid relates to the appointment and service reserved for you and cannot be transferred to another person without our agreement.

6.3 Assessment and suitability before any session

Every session is preceded by a consultation and an assessment of whether it suits your skin and your condition. For your safety, you must clearly tell us before the session about:

Pregnancy, breastfeeding, or plans to become pregnant.
Skin, immune or chronic conditions, wound-healing problems, and any tendency to pigmentation or keloid scarring.
Medications and supplements you are taking, particularly those affecting the skin or blood clotting.
Allergies to any substance or topical anaesthetic.
Any recent cosmetic procedure, laser, peel or injectable treatment.

Withholding or misstating this information may put your safety at risk, and we are not responsible for consequences arising from information you did not disclose.

6.4 Nature of the sessions and results

Our sessions are cosmetic skincare treatments. They are not medical treatment or diagnosis and are not a substitute for seeing a doctor.
Results vary from person to person depending on skin type, condition, age and adherence to aftercare. We do not guarantee any specific result, and we do not promise a specific number of sessions to achieve a particular outcome.
Any expectation discussed during the consultation is a professional estimate, not a guarantee.
Following the aftercare instructions is an essential part of both the result and your safety, and we are not responsible for effects caused by not following them.

6.5 Attendance, lateness, rescheduling and no-shows

Please arrive ten minutes before your appointment so the consultation can be completed.
Arriving more than 15 minutes late may result in a shortened session or rescheduling, out of respect for other clients' appointments.
You may reschedule or cancel free of charge if you tell us at least 48 hours before the appointment.
Cancelling or postponing less than 48 hours before the appointment, and not attending without prior notice, means the deposit is applied against the reserved appointment — and this applies only after the statutory withdrawal period set out in clause 8 has expired.
In the event of a conflict, your statutory right of withdrawal prevails: if a written cancellation reaches us within seven days of the booking and completed payment and before the session has been performed, the full amount including the deposit is refunded, even if the cancellation falls less than 48 hours before the appointment. The 48-hour rule applies only after the seven-day period has expired.

6.6 Our right to decline or postpone on safety grounds

If it emerges during the assessment or on the day that the session is not suitable for you — because of pregnancy or breastfeeding, inflammation or infection in the treatment area, a medication or recent procedure that conflicts with it, or any other health reason — we will decline or postpone it. That decision concerns your safety alone.

In that case you choose between:

Rescheduling the session to another date.
Applying the amount to a suitable alternative service or product.
A full refund of everything you paid, including the deposit, to the same payment method.

If we have to postpone your appointment for any operational reason, we will tell you as soon as possible and the same choice applies to you.

6.7 Photographs

We do not take before-or-after photographs of your skin, and we do not publish any image or result relating to you, without your prior express consent. You may withdraw that consent at any time.

7. Warranty

Products: no separate commercial guarantee and no additional warranty period is given with our products. What you have are your statutory rights: that the product conforms to its description and stated particulars, is fit for ordinary use, and is free from defects. If you receive a product that is defective, not as described, or sent in error, we will replace it or refund it in full as set out in clause 8 and in the Returns, Exchange & Refund Policy, and we bear the return cost.
Sessions: we give no guarantee of a specific result and no guarantee of a specific number of sessions. Our obligation is to exercise professional care and to deliver the service safely and in accordance with professional standards, as set out in clause 6.4.
Any marketing statement or description on the store's pages suggesting a wider guarantee than the one set out in this clause has no effect; this clause governs.

8. Shipping, delivery, withdrawal and returns

8.1 Shipping and delivery

Maximum delivery period: ⚠️[[MAX_DELIVERY_KSA]] within the Kingdom, and ⚠️[[MAX_DELIVERY_GULF]] to the UAE, Qatar and Oman, calculated from the date the order is confirmed and payment is completed. This period is the agreed delivery date.
Our appointed carrier is ⚠️[[COURIER_NAME]], and you receive the tracking number when the order ships.
We ship to Saudi Arabia, the UAE, Qatar and Oman only. If an order to a destination we do not cover reaches us, we cancel it and refund you in full.
If anything delays delivery, we will inform you of the delay and of the new expected date.
If delivery is delayed by more than fifteen days from the contract date or the agreed delivery date, whichever is earlier, you may withdraw the contract and recover everything you paid.
If your shipment arrives damaged, short or not matching your order, tell us as soon as possible, preferably within 48 hours of delivery, with photographs showing its condition. Your statutory right is not lost by a late report; it only becomes harder to prove the damage occurred in transit.

8.2 Seven-day right of withdrawal

Under the Saudi E-Commerce Law, you may withdraw your purchase within seven days:

For products: from the date you receive the product, provided you have not used it and its packaging has not been opened or unsealed, because these products cannot be resold for health reasons.
For sessions: from the date payment is completed, which is the contract date, regardless of when the appointment slot is confirmed with you by WhatsApp or email, and provided the session has not been performed.

To exercise the right, send a written request to huda.destinationstore@gmail.com or by WhatsApp to +966 53 408 1538 with your order number, and we will explain the return steps.

8.3 What the right of withdrawal does not cover

The right of withdrawal does not apply to:

Skincare products that have been opened, unsealed or used, because they cannot be resold for health reasons.
Products prepared or made to your own request or specification, unless defective or not as described.
Kits and bundles where one component has been opened or used, as they cannot be restored to their original state.
Sessions that have actually been performed.
Damage caused by misuse or improper storage by the customer.

This health-grounds exclusion is also displayed on the product page and at checkout before the purchase is completed.

8.4 Who pays for the return, and when the refund is made

Where you withdraw by personal choice: you bear the return shipping cost.
Where the product is defective, not as described, or sent in error: we bear the full return cost and either replace it or refund it in full, as you prefer, because the fault is not of your making.
We close the return case and issue the refund within a maximum of five business days from the date we receive the returned product or from the date we approve the cancellation; your bank or card issuer may need additional days for the amount to appear in your account.
Refunds are made in Saudi Riyals to the same payment method you used; they are not paid in cash and are not transferred to another method.

Full details are in the Returns, Exchange & Refund Policy, and shipping details are in the Shipping & Delivery Policy.

9. Your account

You are responsible for the accuracy of your account details and for keeping your password confidential. Tell us immediately if you notice any unauthorised use.
You can edit your details at any time from your account page.
You can delete your account whenever you wish. Send a deletion request from the email registered on your account to huda.destinationstore@gmail.com, or by WhatsApp to +966 53 408 1538; the words "delete my account" are enough. We action it within no more than 30 days and confirm it to you.
After deletion we retain only the invoices and order records that tax and commercial law require us to keep, for the period set out in clause 3, and they are not used for any marketing purpose.
How we handle your data and the rights you have over it — including stopping marketing messages at any time — are set out in the Privacy Policy.

10. Acceptable use and intellectual property

The Huda Destination name and logo, and the store's design, photography and text, are owned by or licensed to us.
You may browse and use the content for your personal purposes. Copying, republishing, commercial use, modification, or using our product images in another store requires our written permission.
The store may not be used for any unlawful purpose, nor may anyone attempt to hack, disrupt or scrape it, or submit payment details that are not their own.
Any review or comment you post must be truthful and free of anything contrary to law or public decency; we may remove content that is not.

11. Complaints

If your experience was not what you expected, we want to know. You can complain through:

Email: huda.destinationstore@gmail.com
Phone and WhatsApp: +966 53 408 1538
The contact form on the store.
Direct messages on our social media accounts.

Please include your order number, a short description of the problem, the outcome you are looking for, and photos where possible.

We respond to every complaint within 2 business days, and we reach a resolution with you within 5 business days of receiving it. If a complaint needs longer for reasons outside our control, we will tell you and give you the expected timeframe, and we notify you of the outcome of the complaint in writing with the reasons for it.

Support and correspondence are available in Arabic.

If we do not reach a satisfactory resolution together, you have the right to escalate your complaint to the Ministry of Commerce through its official channels.

12. Liability

We undertake that our products match their description and are fit for ordinary use, and that our sessions are delivered with professional care in a safe environment.
If you suffer harm because of our fault, our negligence, or a defective product, we are responsible for it under the laws of the Kingdom, and nothing in these Terms & Conditions removes that responsibility.
We are not responsible for: failure to follow the directions for use or the aftercare instructions; withholding required health information; using a product alongside other preparations or procedures without checking with us; or delay attributable to the carrier, customs authorities, or force majeure outside our control.
Variation in cosmetic results between individuals is not a defect in the service.

13. Privacy

We collect and process your data in accordance with the Privacy Policy published on the store and in line with the Personal Data Protection Law of the Kingdom. We do not use your data for advertising or marketing without your prior express consent, and you may at any time access your data, correct it, request its destruction, and withdraw your consent, as well as lodge a complaint with the Saudi Data & AI Authority (SDAIA).

14. Governing law and jurisdiction

These Terms & Conditions and all dealings between us are governed by the laws of the Kingdom of Saudi Arabia. If a dispute arises and is not settled amicably or through the Ministry of Commerce, the competent courts in Riyadh have jurisdiction.

15. Changes to these terms

We may update these Terms & Conditions as our services or the applicable regulations change. Updates are published on this page with their date and apply to new orders only. An order you have already confirmed is governed by the version in force at the time of confirmation.

16. Language

The Arabic version of these Terms & Conditions is the authoritative version; any other translation is for guidance only.