Refund policy

Last updated: 25 July 2026

Returns, Exchange & Refund Policy

Dear customer, this page explains when you can return or exchange a product, when you can cancel or reschedule a session, and how your money is returned to you. It is written in line with the Saudi E-Commerce Law and its Implementing Regulations, it forms an integral part of the "Terms & Conditions" of purchase from Huda Destination, and it is to be read together with the "Shipping & Delivery Policy" and the "Privacy Policy". All amounts are in Saudi Riyals and include 15% VAT.

1. Your seven-day right to withdraw

You may withdraw from your purchase within seven days, without giving a reason:

Products: the seven days start from the day you receive your parcel.
In-clinic sessions: the seven days run from the date payment is completed, which is the contract date, regardless of when the appointment slot is confirmed with you by WhatsApp or email.

This right applies provided you have not used the product, have not opened its packaging or broken its seal, and provided the session has not been performed and you have derived no benefit from it.

How to use this right

Contact us in writing within the period on WhatsApp +966 53 408 1538 or by email at huda.destinationstore@gmail.com.
Include your order number, the product or session name, the date of receipt or the date payment was completed, and clear photos of the product and its packaging if your order was a product.
What counts is the date your request reaches us, not the date we reply to it.

What happens next

We reply within two working days, either approving your request or asking for clarification.
Once approved, we send you the return instructions, the collection address and the name of our approved courier (⚠️[[COURIER_NAME]]).
When the product reaches us we inspect it and confirm the outcome to you in writing.
We close the return request and issue the refund within a maximum of five working days from the date we receive the returned item or approve the cancellation, and your bank or card issuer may need additional days for the amount to appear in your account.

2. Returning products

We accept returns of skincare and aftercare products if they are in the same condition in which they reached you:

Unused.
Sealed, with the seal intact, neither opened nor removed.
In their full original packaging, with all accessories and any gifts included.
Accompanied by the order number or a copy of the invoice.

Opened products cannot be returned: for your protection

Skincare products touch the skin directly, and once a container is opened or its seal is broken its safety cannot be guaranteed, and it cannot lawfully be resold to another customer. For that reason we do not accept the return of any product that has been opened or used. This same rule is your guarantee that everything you receive from us is new and sealed. This exclusion is provided for by law for products that cannot be resold for health reasons, under the Implementing Regulations of the E-Commerce Law.

This section does not apply if the product is damaged, short, incorrect or non-conforming; in that case go to section 3.

3. Damaged, short, incorrect or non-conforming items

This is a different track from withdrawing from a purchase, and its conditions are easier and more flexible in your favour.

If you receive a product that is broken or damaged, expired, short of what your order included, different from what you ordered, or not matching its description published in the store:

Tell us as soon as possible, preferably within 48 hours of delivery, with photos of the product and of the outer shipping packaging. Your statutory right is not lost by a late report; it only becomes harder to prove the damage occurred in transit.
You choose between a replacement with an identical product or a full refund of everything you paid, including shipping fees.
Huda Destination bears the cost of returning the product and the cost of sending the replacement.
This applies even if the packaging has been opened, because the fault is not yours.

The difference in short: when you withdraw from a purchase the product must be sealed and you bear the return cost; where the item is damaged, short or incorrect, we bear everything.

4. Who pays return shipping

Withdrawal from a purchase: you bear the cost of shipping the item back to us, and the original shipping fee paid on the order is not refunded (25 SAR within the Kingdom, and 40 SAR to the UAE, Qatar and Oman, both figures inclusive of VAT).
Damaged, short, incorrect or non-conforming item: we bear the return cost and the cost of the replacement, and the original shipping fee is refunded in full.
Delivery delayed beyond the statutory period: we bear the full cost, as set out in section 9.

Please do not send any return before our written approval, so that the parcel is not lost or refused on delivery.

5. In-clinic sessions

The seven-day right to withdraw

If a written cancellation reaches us within seven days of the date of booking and completed payment, and before the session has been performed, the full amount paid is refunded, including the deposit. The seven days run from the date payment is completed, which is the contract date, regardless of when the appointment slot is confirmed with you by WhatsApp or email.

Your statutory right takes priority in the event of conflict

In the event of any conflict, your statutory right of withdrawal prevails: if a written cancellation reaches us within seven days of the date of booking and payment and before the session is performed, the full amount is refunded, including the deposit, even if the cancellation falls less than 48 hours before the appointment. The 48-hour rule applies only after the seven-day period has expired.

Rescheduling and cancelling after the withdrawal period

You may reschedule or cancel your appointment free of charge up to 48 hours before the appointment.
If you cancel or reschedule less than 48 hours before the appointment, or do not attend at your scheduled time, the session is treated as performed and its value is not refunded.
Arriving more than 15 minutes late may result in the session being shortened or rescheduled, depending on the clinic's schedule.

After the session is performed

A session that has been performed, or from which you have derived benefit, is not refundable. If you have any concern about the result, contact us and we will arrange a follow-up appointment to assess your case.

If the session is not suitable for you

If the assessment before the session begins shows that the treatment is not suitable for your skin or your health condition, the booking is cancelled and the full amount is refunded, or transferred to another suitable treatment of your choice.

If we cancel the appointment

If we have to change your appointment we notify you immediately and offer you an alternative date, and if the alternative does not suit you the full amount is refunded.

6. The 200 SAR booking deposit

The deposit secures your appointment, reserves the specialist's time and covers the preparation of the session's materials.
It is deducted in full from the session price when you attend, so you never pay it twice.
If you reschedule 48 hours or more before the appointment, the deposit moves to your new appointment unchanged.
If you cancel outright 48 hours or more before the appointment, the deposit is refunded in full to the same payment method, consistent with the free-of-charge cancellation set out in clause 5.
If you cancel less than 48 hours before the appointment after the statutory withdrawal period has expired, or do not attend, the deposit is not refunded, because the slot was held in your name and could not be given to another customer.
In the event of any conflict, your statutory right of withdrawal prevails: if a written cancellation reaches us within seven days of the date of booking and payment and before the session is performed, the full amount is refunded, including the deposit, even if the cancellation falls less than 48 hours before the appointment. The 48-hour rule applies only after the seven-day period has expired.
If we cancel the appointment and the alternative date does not suit you, the deposit is refunded in full.

7. Warranty

Skincare and aftercare products carry no separate commercial guarantee from the store or from the supplier. What you receive is limited to your statutory rights: that the product conforms to its published description, is free of defects, and is fit for use until the expiry date printed on the packaging.
If a defect or non-conformity appears, your route is section 3, and no additional guarantee is required for that.
In-clinic sessions are provided on the basis of exercising due professional care, not on the basis of achieving a particular result. Results differ from case to case depending on the nature of the skin and on adherence to the aftercare instructions, and we do not guarantee any specific result, nor any specific number of sessions to reach it.
No statement in the store or on any product page is to be understood as an open "exchange and refund guarantee"; exchanges and refunds are governed by this policy and by the statutory rights set out in it.

8. Refund method and timeframe

Payment methods accepted in the store: ⚠️[[PAYMENT_METHODS]].
Refunds are made in Saudi Riyals to the same payment method you used; we do not refund in cash and we do not transfer to a different method. If a refund to the same payment method is not possible, the amount is returned by bank transfer to an account in your name once you provide us with the IBAN.
The refunded amount includes VAT, and a credit note is issued to you showing the tax value.
We close the return request and issue the refund within a maximum of five working days from the date we receive the returned item or from the date we approve the cancellation.
Your bank or card issuer may need additional days for the amount to appear in your account; that period is outside our control.
If you choose an exchange instead of a refund, we send the replacement as soon as the returned item is received and inspected.

9. Late delivery

Maximum delivery period: ⚠️[[MAX_DELIVERY_KSA]] within the Kingdom, and ⚠️[[MAX_DELIVERY_GULF]] to the UAE, Qatar and Oman, calculated from the date the order is confirmed and payment is completed.

If a delay occurs, we notify you of it and of the new expected date.
If delivery is delayed more than fifteen days from the contract date or the agreed delivery date, whichever is earlier, you may cancel the order and recover everything you paid, including shipping fees, with no deduction. This is a right granted to you under the Saudi E-Commerce Law.
Shipping details, covered destinations and customs charges are set out in the "Shipping & Delivery Policy".

10. Items that cannot be returned

Subject to your statutory right of withdrawal set out in sections 1 and 5, the following cannot be returned:

Preparations and products that have been opened, unsealed or used, for health reasons.
Kits and bundles where one component has been opened or used, as they cannot be restored to their original state.
Products prepared or made to your own specification, unless they are defective or non-conforming.
Products damaged after receipt through misuse, incorrect storage or exposure to heat.
Sessions that have been performed or from which you have derived benefit.
Sessions cancelled less than 48 hours before the appointment after the statutory withdrawal period has expired, and no-shows.
Return requests submitted after the seven-day period, other than in cases of defect, shortage, error or non-conformity.

11. Complaints and escalation

Send your complaint on WhatsApp +966 53 408 1538, by email to huda.destinationstore@gmail.com, or through direct messages on our social media accounts.
We reply to every complaint within two working days and reach a resolution with you within five working days from the date we receive it.
Working days do not include Fridays and Saturdays or official public holidays, and our working hours are: ⚠️[[WORKING_HOURS]].
Support is available in Arabic.
We notify you of the outcome of your complaint in writing, setting out the reasons for it.
If you are not satisfied with the outcome, you may raise a complaint with the Ministry of Commerce through the "Tijarah" (التجارة) app or the unified number 1900.

Provider details

Trading name: Huda Destination
Person responsible: Huda Al Qahtani
Address: Al Olaya District, DAMAC Tower, Riyadh 12271, Saudi Arabia
Phone and WhatsApp: +966 53 408 1538
Email: huda.destinationstore@gmail.com
Commercial Registration issued by the Ministry of Commerce, number ⚠️[[CR_NUMBER]]
VAT registration number with the Zakat, Tax and Customs Authority: ⚠️[[VAT_NUMBER]]
Activity licence details (licence number, expiry date and issuing authority): ⚠️[[LICENCE_DETAILS]]

Authoritative version

The Arabic version of this policy is the authoritative version; any other translation is for guidance only.