Shipping policy

Last updated: 25 July 2026

Dear customer, we ship skincare products from Riyadh to all cities in Saudi Arabia, and to the United Arab Emirates, Qatar and the Sultanate of Oman. This policy explains the maximum delivery period, the shipping fees, the accepted payment methods, how to track your parcel, and your rights if your order is late or arrives damaged. It forms part of our Terms & Conditions and is written in line with the Saudi E-Commerce Law and its Implementing Regulations.

1. Maximum delivery period

Maximum delivery period: ⚠️[[MAX_DELIVERY_KSA]] within Saudi Arabia, and ⚠️[[MAX_DELIVERY_GULF]] to the UAE, Qatar and Oman, counted from the date your order is confirmed and payment is completed.

This period is the agreed delivery date. It covers preparing your order, handing it to the courier, and transit time. We show it to you before you complete your purchase, not after — on the product page and at checkout — so that you know it before you pay.

We undertake the following:

We notify you in writing of any expected delay as soon as we become aware of it, and tell you the new date.
If delivery is delayed by more than fifteen days from the contract date or the agreed delivery date, whichever is earlier, you may cancel the order and recover everything you paid, including the shipping fee.
Business days exclude Fridays, Saturdays and public holidays.
If anything arises that may affect the delivery date, such as a peak season or a circumstance outside our control, we inform you as soon as we know, and your statutory right to cancel and obtain a refund remains intact.

2. Where we ship

Saudi Arabia: all cities.
United Arab Emirates, Qatar and the Sultanate of Oman.

We do not ship to any other country and cannot accept orders to destinations outside these countries. If an order to a destination we do not cover reaches us, we cancel it and refund you in full to the same payment method you used.

3. Shipping fees and payment methods

Within Saudi Arabia: SAR 25 per order, inclusive of VAT, whatever the number of items.
To the UAE, Qatar and Oman: SAR 40 per order, inclusive of VAT.

All prices are in Saudi Riyals. Product prices shown in the store and the shipping fees stated above are inclusive of 15% VAT, and nothing further is added at checkout. The shipping fee appears in your total at checkout before you confirm the order, and the shipping amount and the VAT on it are itemised on your tax invoice.

Payment methods accepted in the store: ⚠️[[PAYMENT_METHODS]]. Where a refund is due, the amount is returned in Saudi Riyals to the same payment method you used; it is not paid in cash and is not transferred to any other method.

4. Tracking

When your order ships we send you the courier's name and your tracking number by email and on WhatsApp. They also appear in your order confirmation and on your invoice together with the expected delivery date.

Our appointed courier: ⚠️[[COURIER_NAME]]

If you have not received a tracking number within 24 hours of the dispatch notice, contact us and we will send it to you.

5. Customs and duties for the Gulf countries

Shipments to the UAE, Qatar and Oman may be subject to customs duties, taxes or clearance fees in the destination country. These charges are imposed by the authorities there, are not included in the product price or in the shipping fee you pay us, are borne by you, and are normally collected by the courier on delivery. This is the only situation in which you may be asked for an amount that was not shown to you at checkout.

If you decline to pay these charges and the parcel is returned to us, it is treated as a failed delivery as set out below.

6. Incorrect address and failed delivery

Please check your address and mobile number before confirming your order. If either needs correcting, message us on WhatsApp straight away; we can amend it as long as the order has not yet been handed to the courier.

The courier attempts delivery more than once, then holds the parcel for a limited period before returning it to us.
If delivery fails because the address is incomplete or wrong, because there is no answer, or because the parcel is not collected within the holding period, it is returned to us and we contact you.
Re-shipping is possible and carries a new shipping fee, which you bear.
If you prefer to cancel, we refund the value of the products; you bear the original shipping fee and the cost of returning the parcel to us.
If the failed delivery is our fault or the courier's error, we bear the full cost and re-ship at no charge to you.

7. Parcels damaged or with items missing on arrival

Please inspect the parcel on delivery. If it arrives damaged, opened, or with items missing, tell us as soon as possible — preferably within 48 hours of delivery — by WhatsApp or email, with clear photos of the outside of the parcel, of the products, and of the shipping label.

Your statutory right is not lost by a late report; it only becomes harder to prove the damage occurred in transit.

In that case the order is handled under the defective or non-conforming items track of our Returns, Exchange & Refund Policy: we replace the product or refund its value, and we bear the cost of the return or the re-shipment. This does not affect your seven-day right of withdrawal under the Returns, Exchange & Refund Policy.

8. Warranty

Our products carry no separate commercial guarantee beyond your statutory rights. You retain your statutory right to a product that conforms to its description and is free from defects, and we honour that right in full. Treatment sessions carry no guarantee of a specific result, as responses differ from one case to another; our obligation is limited to providing the service with the required professional skill and care.

9. Your statutory right when delivery is late

Under the Saudi E-Commerce Law, if delivery is delayed by more than fifteen days from the contract date or the agreed delivery date, whichever is earlier, you may cancel the order and recover everything you paid, including the shipping fee.

We undertake to notify you of any expected delay before it occurs or as soon as we become aware of it, and to issue the refund within a maximum of five business days from the date we approve the cancellation. Your bank or card issuer may need additional days for the amount to appear in your account. This follows our Returns, Exchange & Refund Policy.

10. Treatment sessions are not shipped

Treatment sessions booked and paid for through the store, and the session booking deposit, are services delivered in person. They are not shipped and no shipping fee applies to them.

Sessions take place at our location: Al Olaya District, DAMAC Tower, Riyadh 12271, Saudi Arabia. We confirm the appointment and the address with you on WhatsApp after booking.

If your order contains both products and a session, the shipping fee applies to the products only.

11. Contacting us and shipping complaints

For any shipping question or complaint, contact us in Arabic via:

WhatsApp or phone: +966 53 408 1538
Email: huda.destinationstore@gmail.com
Working hours: ⚠️[[WORKING_HOURS]]

We reply to every complaint within two business days and reach a resolution with you within five business days of receiving it. We inform you of the outcome of the complaint in writing, with reasons.

12. Store details

Trading name: Huda Destination (هدى دستنيشن).
Responsible person: Huda Al Qahtani.
Address: Al Olaya District, DAMAC Tower, Riyadh 12271, Saudi Arabia.
Commercial Registration issued by the Ministry of Commerce, number ⚠️[[CR_NUMBER]]
VAT registration number (Zakat, Tax and Customs Authority): ⚠️[[VAT_NUMBER]]
Activity licence (licence number, issuing authority and expiry date): ⚠️[[LICENCE_DETAILS]]

13. Governing language

The Arabic version of this policy is the authoritative version; any other translation is for guidance only.